Ecobrite Limited offers a full refund for any unused products purchased online through our website www.ecobriteled.com, as long as our returns procedures are adhered to.

1. The customer must notify Ecobrite Limited by emailing info@ecobriteled.com that you wish to make a return within 14 days of your purchase.
2. Within your email, you must give the full product code and specification, your delivery address, invoice number, your reason for return and the date you purchased the product.
3. Products must be unused and packaged as you received them. We cannot accept any returns of products that have been used as we will not be able to re-sell them.
4. From the date of notifying us of your return, you have no more than 14 days from that date to return the product(s) to our main store. Returns are subject to a 10% restocking fee.

If a product purchased in-store is not suitable, you may request an exchange or a credit note within 14 days of purchase, provided the conditions below are met. Credit notes are valid for 6 months, and all returns, exchanges, or credit notes are subject to a 10% restocking fee.

Conditions for exchange or credit note:

• The product must be unused and in its original condition, including all packaging and tags. Used products will not be accepted.
• Proof of purchase (such as a receipt) is required. Without proof, we cannot provide an exchange or credit note. This does not affect your statutory rights under UK law.
• We cannot accept returns or exchanges for bespoke or specially assembled products, or display items.

Under UK law, we are not obligated to offer an exchange or credit if:

• The customer knew the product was faulty at the time of purchase.
• The product was damaged by the customer during an attempted repair, or if an unqualified technician was used (though the customer may still have the right to a repair or replacement).
• The customer cannot provide the certificate from a UK-qualified electrician, where applicable.

We apologise if you have received a faulty product from Ecobrite Limited. The returns process differs depending on whether the purchase was made online or in-store.

Advance payments are subject to cancellation charges. If an order is cancelled, Ecobrite Limited is entitled to retain an amount sufficient to cover any incurred costs or loss of profit. Non-refundable deposits will be a percentage of the total price.

For in-stock products, deposits must be paid in full, and the product collected within 14 days unless otherwise agreed. If the product is not collected within this time, we reserve the right to cancel the order and retain the deposit to cover business costs.